If it fails at its job, we replace it.
That’s the whole policy. Unlimited replacements for defects in materials and workmanship, claimed with one email, no forms, no return shipping, no fine-print games.
Photos in, cover out.
Whatever failed, the seam, the tear, the buckle, a couple of clear photos is all the evidence we need.
Send them with your name and order number to warranty@carcover.com. No forms, no phone tag, no shipping the old cover back.
We respond within one business day with the resolution. Covered defects get a brand-new cover, free.
What counts as a defect.
Unsure? Send the photos anyway, we err on the side of the customer.
Common questions
When does coverage start and how do I register?+
Coverage starts the day your cover is delivered, automatically, there’s nothing to register and no receipt to keep. Your order number is the whole paper trail.
Is there really no cap on replacements?+
Really. If a replacement develops a covered defect years later, that one is replaced too, for the full term of your grade. The warranty belongs to the original purchaser.
Do I ship the failed cover back?+
Never. Photos tell us everything we need; the old cover is yours to keep, cut up for drop cloths, or recycle.
What if I’m not sure it’s a defect?+
Send the photos anyway. Our team errs on the side of the customer, the worst case is we explain what happened and how to prevent it.
Which grades have the lifetime term?+
Supreme Shield HD, Gold Shield 5L and Black Satin BL are covered for as long as you own them. Silver Shield 3L carries 5 years, Bronze Shield 2L carries 3.
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