Questions and Answers
How Do I Contact You?
You can contact us anytime through the contact form located on our contact page. Our office hours are Monday through Friday 9am-9pm EST and we generally respond to all inquiries within 24 hours.
What if I can’t find my vehicle on your website?
If you cannot find your vehicle on our website, please contact us by email or phone 1 (800) 916-6041 with your make, model, year, and body type. We will use the information you provide to locate the perfect Car Covers for your vehicle. We will also add the cover to the website for future customers!
What Payment Methods are accepted?
We accept all major credit cards, including Visa, MasterCard, American Express, Discover, Diners Club, and JCB. We also accept PayPal. All amounts are in US Dollars.
Is using a credit card online safe?
We understand your concern, which is why we are dedicated to providing a secure payment method. We use Secure Socket Layer (SSL), which encrypts your information before it is sent, to protect your credit card. Also, we ensure your information remains encrypted until we process your purchase.
How Do I Track My Order?
After placing your order an email is sent to you containing a copy of your order and order number. When your order ships, you will also receive an email from CarCover.com with your tracking numbers. You can check your delivery schedule on our website under "Order Status" and enter your order number, name or email address to track your order or just follow the link on the email we will send you with the tracking number for your order.
What Is The Shipping Cost?
Shipping to the United States is Free (including Alaska, Puerto Rico, Hawaii, Virgin Islands and APO/FPO addresses). Shipping to Canada is 100% Free.
What if I want to return my car cover?
We will accept your return if it is requested within thirty days. For more information, please see our Return Policy.
Can I Ship To A Different Location?
No problem! On our checkout page, We only ask for the Shipping Address. Please make sure to write carefully the shipping address.
Is it safe to order on CarCover.com?
How do I install my car cover?
There is a tag on the inside of the cover that indicates which side is the front. Install the cover at the front of your vehicle first. Next, pull the cover over the top of your vehicle. Finally, stretch the rear hem of the cover over the back bumper of your vehicle.
How should I dry my car cover?
We recommend you to air dry your Cover.
What about my car's antenna?
Removing your antenna before using the car cover will provide you with the best possible fit. Alternatively, you can create an antenna-sized hole in the cover and apply the adhesive-backed antenna patch to reinforce the hole in the cover.
Do you ship internationally?
Unfortunately, we only ship to the United States and Canada.