Terms and Conditions

By using CarCover.com or placing an order, you agree to these terms. They exist so both sides know what to expect: you get exactly the cover you ordered, backed by our guarantees; we get to run the site and sell covers under sane, predictable rules. If you don’t agree with them, please don’t use the site. We may update these terms from time to time, the version posted here is the one in force.

You must be 18 (or the age of majority where you live) and legally able to enter a contract. If you’re ordering for a business, a dealership, a fleet, a funeral home, you confirm you’re authorized to commit it to these terms.

Shipping is free across the USA and Canada, and orders placed before 1 PM Eastern on a business day ship the same day. Delivery estimates are estimates, carriers occasionally slip, but the Shipping Policy page spells out exactly what we do when they slip badly. Risk of loss and title pass to you once the carrier confirms delivery to the address you provided.

Post-delivery theft: we are not responsible for packages the carrier has confirmed as delivered that are later reported stolen, securing the delivery location is up to you. The exception: if you added Shipping Protection at checkout, this disclaimer does not apply, and we will replace or refund a package that is lost, stolen or damaged, including theft after a confirmed delivery. One email, one replacement.

You have 30 days from delivery to return or exchange a cover, extended to 60 days for orders delivered between November 15 and January 30. Returns and exchanges are handled by email only: write to rma@carcover.com with your full name, order number, whether you want a return or an exchange, the reason, and whether the packaging has been opened. Phone agents cannot process returns.

Refunds are issued once the cover and its accessories arrive back at our warehouse, then take about 5 to 10 business days to appear on your statement. Express or overnight shipping charges are not refundable, and return shipping is your responsibility unless the return is our error. One exchange per order: you cover the return shipping, we cover shipping the new cover to you, and any price difference is charged or refunded. Always keep your return tracking number. The Returns page is the full, controlling text.

Our covers carry the warranty stated on their product page: lifetime on premium grades, 5-year and 3-year on others. It protects the original purchaser against defects in materials and workmanship, for as long as you own the cover, and it is not transferable. Claims are handled by email only: send your full name, order number, what happened, when, and clear well-lit photos to warranty@carcover.com. We reply within 24 hours. No order number, no claim, so keep your receipt.

Replacements are prorated: a qualifying defect in the first 6 months gets a free replacement, and after that a replacement is offered at a discount off the original price that steps down with age (for example 80% off at 6 to 12 months, decreasing over the years, with the exact ladder for each grade published on our Warranty Policy page). Damage from Acts of God, severe winds, floods, fires, storms and pests, is not a defect, but qualifies for a 70% discount within the first 12 months.

We match covers to vehicles using the year, make, model and trim you select, our Perfect-Fit Guarantee backs the result. Product photos and colors are as accurate as screens allow; minor variations aren’t defects. If we publish an obvious error (a wrong price, a wrong spec), we may correct it and offer you the choice to keep or cancel the order.

Everything on this site, text, photos, patterns, logos, design, belongs to CarCover.com or its licensors. You may browse and shop; you may not copy, republish or commercially exploit the site’s content without written permission. To report content you believe infringes your copyright, email support@carcover.com.

We stand behind our covers with real guarantees, fit, warranty, returns, price. Beyond those, to the extent the law allows, our total liability for any claim is capped at what you paid for the product involved, and we aren’t liable for indirect or consequential damages. Some jurisdictions don’t allow certain limits, so parts of this may not apply to you; nothing here removes rights consumer law grants you.

If something goes wrong, contact us first, almost everything is fixed with one email or call. Failing that, these terms are governed by the laws of the Province of Quebec and the applicable laws of Canada, disputes go to the courts of Quebec, and any claim must be brought within one year of when it arose.

Questions about these terms: support@carcover.com or 1-800-916-6041, 24/7.