- Your Personal Information Is Private
- Managing Your Information Preferences
- Information which We Collect
- How We Use Information and When We May Share and Disclose Information
- Children's Privacy
- Processing in of Personal Information
- California and EU Residents and Site Visitors
- How Are We Doing?
Your Personal Information Is Private
CarCover.com is serious about protecting our customers' personal information. You can always browse our site without providing any personal information.
While doing business with you, we may have to gather certain information, such as your name, home address, vehicle and email address. We will not sell, rent, trade or give away individual, personally identifiable information entered on this site to any third party. We collect such information so that we can process orders, personalize your shopping experience, or send you the latest product and other useful material. If you do not wish to receive further material from CarCover.com, you can simply respond to our email or otherwise tell us that you do not want to receive future communications.
Managing Your Information Preferences
If you want to opt out of having your Personal Information disclosed to third parties for their direct marketing purposes, please Contact Us. Please be sure to include your full name, email address, mailing address, and specifically state that you do not want your Personal Information shared with third parties for their direct marketing purposes.
With respect to communications from us, you may opt-out of our non-transactional emails via a link in the footer of all non-transactional email messages. Alternatively, you may Contact Us at any time and ask to be removed.
We may continue to send you certain transaction email communications (e.g., emails regarding account notifications, purchases, billings, shipments, returns, customer support questions and similar information regarding your use of the Site and Services).
If you would like to opt-out of data collection related to remarketing, see the information in the behavioral advertising section of this page.
Information which We Collect
Personal InformationWe collect information that you provide which may personally identify you, such as your name, address, zip code, credit card number, telephone number, e-mail address, and other personally identifiable information that you choose to provide us with or that you choose to include in your CarCover.com profile or account ("Personal Information"). You may be asked to provide us with Personal Information when you register with the Site, make a purchase or use any of our Services, and at other times. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to make purchases or use some or all of the features of the Site or Services.
Usage Data and Site Activity
We automatically collect information in connection with the actions you take on the Site ("Usage Data"). For example, each time you use the Site we automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, and the time and duration of your visits to the Site. This anonymous usage information may be associated with your username and profile, but we do not disclose the associated information to third parties.
Cookies and Web Beacons
How We Use Information and When We May Share and Disclose Information
Profile Information You Make Available to Others
By using the Site or the Services you may make certain of your Personal Information available to others. For example, if your user name contains your real name, and you post a comment in a public area of the Site, other users may see your name and other information from your public profile that you choose to make available to others, such as your home town. The information you choose to make publicly available may be accessed by users who use the Site or Services and may be accessed by commercial search engines such as Google, Yahoo! and Bing to the extent that such engines are permitted to access the Site.
From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who we believe have privacy practices that are consistent with ours ("Third-Party Providers"). For example, we may contract with Third-Party Providers to provide certain services, such as order fulfillment, shipping, hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Third-Party Providers with the information necessary for them to perform these services on our behalf. Each Service Provider is expected to use reasonable security procedures and practices appropriate to the nature of the information involved in order to protect your Personal Information from unauthorized access, use or disclosure. Third-Party Providers are prohibited from using Personal Information other than as specified by CarCover.com.
Third-Party Services and Applications
Through the Site and the Services, you may have the ability to elect to access third-party services and applications, such as Facebook and other social networks. When you do so, you may be able to import information from those other services and applications and share content with those services. Some of those third-party services may also provide us with information from your accounts which may enable us to enhance and personalize your use of the Site and Services (e.g., so that you can follow your Facebook friends’ activity on the Site or Services). If you elect to use such third-party services or applications through the Services, the information you share with such third-party services and applications will be subject to their privacy policies and your privacy settings for such services. You also may be able to control or block such sharing by changing your privacy settings in such services or applications.
Compliance with Laws and Law Enforcement
CarCover.com cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of CarCover.com or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
Sharing Information with Others
Please be aware that whenever you share information on public forums on the Site, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
CarCover.com recognizes the importance of safeguarding the confidentiality of your Personal Information. Accordingly, we employ reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure and use. We utilize industry standard Secure Sockets Layer (SSL) software which encrypts the information you input during transmission. While we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.
We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records. In addition, we recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet.
Processing in of Personal Information
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States with the exception of EU visitors which is outlined in detail below. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.
We process your personal information to operate, provide, and improve service that we offer our customers. These purposes include:
- Purchase and delivery of products. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products services, and promotional offers.
- Provide, troubleshoot, and improve CarCover.com Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve usability and effectiveness of our website.
- Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with CarCover.com.
- Communicate with you. We use your personal information to communicate with you in relation to CarCover.com purchases or inquiries (e.g., by phone, email, chat).
- Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
- Fraud Prevention and Credit Risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers. We may also use scoring methods to assess and manage credit risks.
California and EU Residents and Site Visitors
If you are a California or European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information listed in the Managing Your Information Preferences section of this page.
Additionally, if you are a California or European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including the United States.
How Are We Doing?
We value your business and want to deserve your trust. If you have comments, questions or suggestions, please Contact Us.