Contact Us
We're Here to Help
At CarCover.com, customer satisfaction is our top priority. Whether you need help with an order, have a question, or require support, our dedicated team is here to provide the highest level of service.
Need Immediate Help?
For urgent matters—such as updating a shipping address or canceling an order—please call us right away at 1-800-916-6041 (Option 2).
Contact Us by Email
You can also reach out to us directly via email. Our team typically replies within 24 hours:
- Sales: Sales@CarCover.com
- General Info: Info@CarCover.com
- Support: Support@CarCover.com
- Warranty: Warranty@CarCover.com
- Returns: RMA@CarCover.com
You can also fill out the form below to contact us.
Response Time
Once you send us an email or submit the form below, our Customer Service team will get back to you within 24 hours or less.
Important Reminder
Tickets are addressed in the order they’re received. Submitting multiple requests may delay our response by pushing your inquiry to the end of the queue.
Thank you for your patience and understanding as we work hard to resolve every concern quickly and thoroughly.
Frequently Asked Questions
All questions regarding your shopping experience on the store and the payment process. See all
Delivery and Shipping Information
We ensure all orders are processed and shipped within 24 hours to get your items to you as soon as possible.
Free Shipping on all OrdersEnjoy free shipping on all orders within the United States and Canada via trusted carriers like UPS or FedEx. Please note that orders shipped outside the USA or Canada are not eligible for free shipping. For details on international shipping rates, refer to the international shipping section on this page.
We understand that certain couriers may occasionally encounter issues delivering to your address. If you have a preferred courier or specific delivery request, please contact our toll-free number at 1-800-916-6041 as soon as possible to speak with one of our representatives. If you are reaching out outside of business hours, you can submit a ticket with our support team here, and we will respond promptly.
Express and Overnight Shipping OptionsFor faster delivery, we offer express and overnight shipping options. Rates start at $25 for express shipping and $55 for overnight shipping, depending on the product's weight. You can select these options during checkout for expedited service.
Please note that express and overnight shipping are unavailable for PO Box addresses.
International ShippingWe provide international shipping for a flat rate of $120 via FedEx or USPS. Delivery times are typically 5 to 7 business days depending on your location, but this may vary based on your location.
International shipments, which include all countries outside the United States and Canada, may be subject to duties or taxes imposed by the recipient's country. Shipments within the United States and Canada are not subject to these fees. Please note that we have no control over these charges and cannot be held responsible for them. For more information, refer to our topic on customs and import fees.
Stay Updated with a Tracking NumberWhen your order is shipped, you'll receive a confirmation email with your carrier details and a tracking number to monitor your shipment every step of the way. For additional guidance, check our topic on how to track your order.
Customs and Import Fees
Customs Duty is a fee imposed by local customs authorities when goods are imported into a specific country or customs territory. This charge varies depending on the regulations of the destination country.
If your country requires Customs Duty, it will be your responsibility to pay this fee to the relevant authorities. The amount and applicability of Customs Duty depend on your country’s specific import rules.
Typically, the duty is calculated based on the value and type of goods being imported.
Do I need to pay Customs Duty fees at CarCover.com?You won’t need to pay customs fees when shopping from our USA, UK, Australia, Canada, Norway, Switzerland, France, Germany, Netherlands, or EU stores.
For all other regions, you may incur customs charges from your local customs authority. Please refer to the information below for further details.
What if I don't pay the Customs Duty?If you choose not to pay the customs fee, we’ll need confirmation from the courier that your parcel is being returned to CarCover.com before we can process your refund. In some cases, a shipping and handling fee may be deducted from your refund.
If you’re unsure whether you’ll be subject to customs fees, we recommend contacting your local customs office for guidance before placing your order.
Can I Ship To A Different Location?
No problem! On the checkout page, we only ask for the Shipping Address. Please make sure to write carefully the shipping address.
Can I Update My Delivery Address?
We will do our best to accommodate address changes; however, once an order is placed, updates cannot be guaranteed. If your order has not yet shipped, we will make every effort to update the address. If the package has already left our warehouse, we will reach out to the courier to request an address change, but please note that this cannot be guaranteed.
Please note, address updates are not guaranteed and depend on the courier's policies.
*If an incorrect address was entered during checkout, we are not liable for lost orders and cannot offer refunds or replacements.*
To request an address change, please contact our toll-free number at 1-800-916-6041 as soon as possible to speak with one of our representatives. If your request is made outside of business hours, you can submit a ticket with our support team here, and we will address it promptly.
Can I Modify My Order?
We work hard to ship all orders as quickly as possible, often on the same day or by the next business day. If your order has not yet shipped, modifications can typically be made. Once the order has shipped, we may be able to recall the package for a $25 fee and arrange to reship the item you wish to exchange. However, if we are unable to recall the shipment, you will need to contact our RMA department within 30 days to initiate the exchange process.
To modify your order, please contact us promptly at our toll-free number 1-800-916-6041 as soon as possible to speak with one of our agents. If you reach us outside of business hours, feel free to open a ticket with our support team here, and we will address your request as soon as possible.
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